條款及細則 TERMS AND CONDITIONS

注意：根據香港酒類法律，任何持牌人不得向 18 歲以下人士出售酒類。下單時，您必須確認您已年滿 18 歲。為確保不違反規定，提貨時必須出示身份證明，否則將撤回提貨，並在您和我們商定的其他時間嘗試提貨。

網上商店

1. 概述

  • 在使用網站或我們的在線商店之前，請仔細閱讀這些條款和條件。使用本網站或其任何部分，即表示您同意您已閱讀這些條款和條件，並且您接受並同意受以下條款的約束。
  • 我們將確保我們在線商店的價格和產品詳細信息是準確和最新的。價格如有更改，恕不另行通知。所有訂單均取決於我們根據自己的判斷和庫存情況。
  • 如果所要求的任何產品或服務不可用，我們保留拒絕訂單的權利。

2. 隱私保護

  • 我們的隱私慣例符合香港法律下《個人資料（私隱）條例》（第 486 章）的要求，以確保客戶資料的安全。
  • 任何進一步的政策查詢，請訪問我們的隱私政策部分。

3. 付款

  • 我們的網上商店接受通過指定的信用卡、借記卡或我們指定的其他指定電子方式付款。所有列出的產品價格均以港元計算。適用的價格應為購買之日在我們網上商店中列出的價格。
  • 訂單的接受取決於我們自己的判斷。當產品送達您的地址或在我們的實體店取貨時，我們會向您發出最終收據。

4. 送貨服務

  •  當您從我們的實體店或網站訂購時，我們會提供送貨服務。該過程受這些條款和條件的約束。
  • 不可抗力：我們不對因自然災害、政府乾預、社會運動、勞工困難、設備故障、流行病造成的封鎖或任何其他我們無法控制的原因造成的任何延誤或未能採取行動和交付負責。
  • 我們為婚禮提供葡萄酒搭配服務。客戶可以提前選擇葡萄酒或烈酒，我們將提供到婚禮場地的送貨服務。該過程受條款和條件的約束。

5.退貨政策

  •  葡萄酒是一種易腐爛的商品，可能會隨著時間的推移或儲存不當而變質，例如在極端溫度下。因此，我們將（自行決定）僅在以下條件下接受退貨或更換產品：
  1. 如果產品在您接受之前被證明有缺陷；或
  2.  我們交付的產品與您的訂單不符。
  • 您必須將產品與原始包裝中的產品以及原始收據、送貨單或其他購買證明文件一起退回給我們作為證據。
  • 您必須親臨我們的實體店才能進行退貨和退款服務。
  • 在檢查您要求的退貨產品時，我們的決定將是最終決定。

6. 葡萄酒儲存服務 – 酒窖

  • MBL MALL LTD酒窖是香港專業機構認證合格的酒類儲藏設施。我們為客戶提供葡萄酒儲存服務，可以降低對葡萄酒產生不利影響的風險。該過程受這些條款和條件的約束。
  • 不可抗力：我們不對由於自然災害、政府乾預、社會運動、勞工困難、設備故障、流行病造成的封鎖或任何其他我們無法控制的原因而導致儲存在酒窖中的葡萄酒的任何破壞負責。

7. 其他

  • 供應基礎：我們只向終端消費者供應產品，沒有任何轉售目的。如果我們有理由相信您不是作為最終用戶購買我們的產品，我們保留拒絕或取消您的訂單的權利。
  • 未經我們事先書面同意，您不得將您在本條款和條件下的任何權利和義務轉讓、轉讓或以其他方式轉讓給任何其他第三方。
  • 任何條款均不影響這些條款和條件的合法性、有效性和可執行性。
  • 這些條款和條件體現了雙方之間的完整協議，並優先於雙方之間的所有其他談判和協議。
  • 我們保留隨時修改和修訂這些條款和條件的權利，恕不另行通知。
  • 如有任何爭議，我們的決定為最終決定。
  • 這些條款和條件受香港特別行政區、中華人民共和國和客戶的法律管轄，我們同意服從香港法院的專屬管轄權。

8. 任何其他查詢

如果您對我們的條款和條件有任何其他疑問，可以通過以下方式與我們聯繫：

星期一至星期三 11:00-19:30

星期四至星期六 11:00-20:00

星期日或公眾假期 12:00-19:00

電話：+852 2968 1333

傳真：+852 2285 8222 

電郵：[email protected]

地址：香港九龍尖沙咀漆咸道南17-19號帝后廣場 11號地舖 

或訪問我們的常見問題解答部分

CAUTION: According to the alcohol laws of Hong Kong, no licensee is permitted to sell alcohol to people under the age of 18. By placing an order, you must confirm that you are 18 years old or above. To ensure that no regulations have been broken, identification must be presented to take delivery, otherwise delivery shall be withdrawn and attempted at another time to be agreed between you and us.

ONLINE STORE

1. Overview

  • Please read these terms and conditions carefully before using the website or our online store. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by the following terms.
  • We would make sure that prices, details of products at our online store are accurate and up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our own judgement and stock availability.
  • We reserve the right to reject the order in the case that any of the products or services requested are unavailable.

2. Privacy Protection

  • Our privacy practices comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong in order to secure customers’ information.
  • Any further policy queries please visit our privacy policy section.

3. Payment

  • Our online store accepts payment by designated credit cards, debit cards or other designated electronic means as specified by us. All product prices listed are in Hong Kong dollars. The applicable price shall be the price listed in our online store as at the date of purchase.
  • Acceptance of orders is subject to our own judgement. A final receipt will be issued to you when products are delivered to your address, or products are collected at our physical store.

  1. Delivery Services

  • We provide delivery services when you order either from our physical store or website. The process is subject to these terms and conditions.
  • Force majeure: We are not responsible for any delay or failure to act and deliver due to natural disasters, government intervention, social movements, labor difficulties, equipment failures, blockades caused by pandemics, or any other reasons beyond our control.
  • We provide wine matching services for weddings. Customers can choose wine or spirits in advance, and we will provide delivery service to the wedding venue. The process is subject to terms and conditions.

5.Return Policy

  • Wine is a perishable commodity, and may deteriorate over time or if stored improperly, e.g. under extreme temperature. Therefore, we will (at our discretion) accept return or replacement of product only under the following conditions:
  1. if the product is proven to our satisfaction that it is defective before you accepted it; or
  2. the product we delivered doesn’t match with your order.
  • You must return us with the product in its original package, and an original receipt, delivery note or other documentary proof of your purchase.
  • You must visit our physical store to proceed with a return and refund service.
  • Our decision will be final when inspecting your requested return products.

Wine storage service – wine cellar

  • MBL MALL LTD wine cellar is a wine storage facility certified and qualified by Hong Kong professional organizations. We provide customers with wine storage services, which can reduce the risk of adverse effects on wine. The process is subject to these terms and conditions.
  • Force majeure: We are not responsible for any destruction to wines being stored in the cellar due to natural disasters, government intervention, social movements, labor difficulties, equipment failures, blockades caused by pandemics, or any other reasons beyond our control.

Others

  • Foundation of supply: we only supply products to end consumers without any re-sell purpose. If we have grounds to believe that you are not purchasing our products as an end user, we reserve the right to decline or cancel your order.
  • You shall not assign, transfer or otherwise any of your rights and obligations under these Terms and Conditions to any other third party without our prior written consent.
  • Any provision shall not affect the legality, validity and enforceability of these Terms and Conditions.
  • These Terms and Conditions embody the entire agreement between the parties and they prevail over all other negotiations and agreement between the parties.
  • We reserve the right to modify and revise these Terms and Conditions at any time without prior notice.
  • If any dispute arises, our determination shall be final.
  • These Terms and Conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People’s Republic of China and the Customer and we agree to submit to the exclusive jurisdiction of the Hong Kong courts.

  1. Any other queries

If you do have any other queries in relation to our terms and conditions, you could contact us through:

Mon-Wed 11:00-19:30

Thu-Sat 11:00-20:00

Sun & Public Holiday 12:00-19:00

Tel: 852 2968 1333

Fax: 852 2285 8222

Email：[email protected]

Address: Shop 11, G/F,Chatham Road South 17-19, Tsim Sha Tsui,Hong Kong

Or visit our FAQ section